Below FAQ are some common concerns of our clients, if you have other questions, please just send it to support@carerspark.com
We ship both locally and worldwide.

Shipping times:
For US orders take 3~5 business days to be delivered to you and we ship within 24 hours. International orders take 5~10 business days to be delivered via USPS, DHL or other standard shipping and we ship within 48 hours. Shipping time might vary depending on location, shipment method and other factors.
Shipping cost:
Your First Order will have free shipping. Your Orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.

You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email support@carerspark.com with the subject 'Returns' and include your order number, name and the reason for the return.
Carerspark will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Yes, you will have a 1 year manufacturer warranty.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 48 hours.

Our support team is always happy to guide you at any step!

An account is not needed to place an order. However, your email address or mobile number will be needed to place an order, to keep you informed on the status of your order.

For international orders, import duties, taxes, and charges might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
The customs value is made up of: the price paid for the goods, the insurance cost, the shipping cost.
Please email support@carerspark.com as soon as possible if you wish to change or cancel your order. We will do our best to honour your request. However, if your package has already been dispatched, we will be unable to deal with your request(s).
We will provide you with tracking information when you receive your email confirmation.

Customers will receive a confirmation E-mail to certify that we have confirmed your order. It usually takes 1 to 3 days for processing and then it will be shipped out. After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included. To track your order, please go to https://www.17track.net/en

Enter your tracking number and you can track your order.

To track your order, please go to https://www.17track.net/en

Enter your tracking number and you can track your order.
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